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Appeal after failed charges were cleared

When an ad account restriction followed failed charges or an unpaid balance, clear the billing problem first, then request a review that states the dates and that the balance is settled. Naming a payment brand does not help. Stick to payment method, failed charge, unpaid balance and the date you paid.

By the Ad Account Unban team · Published · Last updated

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Before the appeal

What to write

  1. The date of the failed charge and the amount if shown.
  2. The date you paid or replaced the method.
  3. That billing now matches the business name.
  4. A short line that you will keep payment details current.

What to leave out

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Should I add several new payment methods before appealing?

No. One method in the business name is clearer than a stack of new ones.

Can I appeal while a charge is still failing?

Settle or replace the method first when the notice is about billing.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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