Before the appeal
- Pay the unpaid balance on the same ad account if the button is offered.
- Confirm the payment method name matches the business.
- Screenshot payment activity with the failed charge and the successful payment.
- Remove a method only if Meta's notice says it must be replaced.
What to write
- The date of the failed charge and the amount if shown.
- The date you paid or replaced the method.
- That billing now matches the business name.
- A short line that you will keep payment details current.
What to leave out
- Long complaints about banks or payment processors.
- Names of card networks or payment apps.
- Promises about future spend.
Official sources
- Fix a failed payment issue on Meta (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
- About advertising restrictions (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.