Does a chargeback get an account disabled?

Disputing a Meta charge with your bank can lead to restrictions. Withdraw it if it was a mistake.

Should I send bank statements?

Only if Meta asks. Keep them ready.

Appealing an ad account disabled for payment activity

Meta's reasons for payment-related disables include failed charges, chargebacks and payment methods it links to other restricted accounts. The appeal should show that the payment method is yours, in the business's name, and that any balance is settled. Keep it short and stick to facts Meta can check.

By the Ad Account Unban team · Published 30 October 2026 · Last updated 30 October 2026

What to include

The ad account ID and business portfolio ID.
Who owns the payment method, and that the name matches the business.
If there was a failed charge, the date and how it was settled.
If there was a chargeback, a note that it was a mistake and how it was withdrawn.

Steps

Settle any outstanding balance first.
Withdraw any chargeback you filed with your bank.
Open Account Quality and request a review.
Write two or three sentences with the facts above.
Wait for the decision before adding new cards.

Wording example

"The card ending 1234 belongs to our company, Example Ltd, the owner of this business portfolio. The failed charge on 12 October was paid on 13 October. Please review the account."

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.