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What proof to attach to an ad account appeal

Attach only what helps Meta confirm who you are, that the business is real, and that the issue in the notice is fixed. Good proof is short and matches the names on the account: an ID if asked, a business document, and evidence of the fix. Screenshots of payment history help when the notice is about billing.

By the Ad Account Unban team · Published · Last updated

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Proof that usually fits

Notice is aboutUseful proof
IdentityThe ID document the form asks for, with the same name as the profile
The businessA registration document, utility bill or tax record with the business name and address
Billing or paymentsScreenshots of past payments and the payment method in the business name
An ad or landing pageA screenshot of the page after you fixed it, with the date

How to prepare it

  1. Check every name and address matches the business portfolio.
  2. Crop screenshots to the part that matters, and remove card numbers.
  3. Use clear files in the format the form accepts.
  4. Name each file so it is obvious what it shows.

What not to attach

Keep a copy

Save the exact files you sent and the date. If Meta asks again, you can send the same set rather than guessing.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Does showing high past spend help?

Spend on its own is not proof the account follows the rules. Payment screenshots help when the issue is billing.

What if the form does not allow attachments?

Keep the proof ready so you can send it if Meta asks later.

Can I send the same documents twice?

Yes, if asked. Do not send different versions of the same document.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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