Why the second account follows
- Shared admins or payment methods.
- The same Page or domain in the ads.
- A restriction on the portfolio itself, shown in Account Quality.
Steps
- Check whether the restriction is on the portfolio, the ad accounts or a person.
- Request a review on the earliest restriction first.
- Use the same facts in both appeals: business name, purpose of each account, who manages them.
- Do not create a third ad account while both are under review.
If the portfolio is restricted
A portfolio restriction blocks every ad account in it. Request a review on the portfolio before the individual accounts.
Official sources
- About advertising restrictions (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Submit a request to get full control of a business portfolio (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.