Who sees the button
- An admin with full control of the ad account.
- An admin of the business portfolio that owns it.
- The person whose own profile is restricted, for a profile restriction.
If you are not an admin
- Screenshot the notice you see and note the ad account ID.
- Send it to an admin of the business portfolio.
- Write the appeal text together, then the admin submits it from Account Quality.
- Ask the admin to forward any reply from Meta.
If there is no admin left
If the only admin has left or been banned, the appeal has to start with getting admin access back. That is a separate step from the policy appeal.
Official sources
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Submit a request to get full control of a business portfolio (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.