Can I open the chat if I have not appealed yet?

Yes, but the agent will usually send you to Account Quality first.

How many times should I contact support?

Once per new piece of information. Repeating the same question does not change the order.

Using Meta Verified support chat for a disabled ad account appeal

If your business has Meta Verified, the support chat is a place to confirm the appeal was received and ask what the reason is. Submit the appeal in Account Quality first, then open the chat with the ad account ID, the notice date and one clear question. The chat cannot overturn the decision.

By the Ad Account Unban team · Published 31 October 2026 · Last updated 31 October 2026

Before you open the chat

Submit the appeal from Account Quality if it is offered.
Note the ad account ID, the business portfolio ID and the notice date.
Write down the reason shown on the notice, word for word.

What to write

"Ad account [ID] in business portfolio [ID] was disabled on [date]. The notice says [reason]. I submitted a review on [date]. Can you confirm it was received and tell me if anything else is needed from us?"

What to expect

The agent may only be able to see the status, not change it.
You may be told to wait for the review. Save the transcript either way.
If the agent asks for documents, send them only through Meta's own forms.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.