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How do I appeal a business portfolio restriction?

Request the review on the business portfolio itself in Account Quality, not on each ad account. Describe the legal business, its website and who the admins are. If Meta asks for business verification, complete it, since the review may not move until it is done.

By the Ad Account Unban team · Published · Last updated

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Do this now

  1. Open Account Quality and choose the business portfolio from the list.
  2. Read the reason and click Request review if it is there.
  3. In Business settings, open Security Center and check whether verification is requested.
  4. Make sure the legal name, address and website on the portfolio match your documents.
  5. Submit one review and wait for the answer.

What to write

"Business portfolio [ID] belongs to [legal business name], registered in [country], website [URL]. Our admins are [names] and all use two-factor. We believe the restriction is in error and ask for a review."

Deadlines

What to avoid

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do my ad accounts come back if the portfolio does?

Ad accounts restricted only because of the portfolio usually follow it. Accounts with their own restriction need their own review.

Is verification required to appeal?

Not always. Complete it if Meta asks for it.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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