Should I delete the hacker's ads?

Screenshot and pause them first. They are part of your evidence.

Can I get the spend back?

That is up to Meta and your bank. Report it to both.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

How do I appeal an ad account that was disabled after a hack?

Lock the intruder out before you appeal, or the account can be flagged again. Then appeal and say plainly that the account was accessed without permission, that the flagged ads were not yours, and what you have done to secure it.

By the Ad Account Unban team · Published 30 October 2026 · Last updated 30 October 2026

Do this now

Reset passwords and turn on two-factor for every admin.
Remove unknown people, partners and apps from Business settings.
Screenshot the ads you did not create, then pause them.
Call your bank about charges you did not make.
Request a review in Account Quality using the text below.

What to write

"Ad account [ID] was accessed without our permission on [date]. The ads for [product] were not created by us. We removed the unknown admin [name], reset all passwords and turned on two-factor for every admin."

Deadlines

Act the same day. Report unknown charges to your bank as soon as you see them.

What to avoid

Deleting the intruder's ads before you take screenshots.
Paying anyone who offers to recover the account.
Sharing login codes with anyone.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.