Appealing a disabled ad account in the EU

Request a review in Account Quality first. If Meta keeps the decision, EU law gives business users a statement of reasons and an internal complaint route, and the Digital Services Act adds certified out-of-court dispute bodies. Keep every screenshot and reference.

By the Ad Account Unban team · Published 2 November 2026 · Last updated 2 November 2026

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Steps

Request the review in Account Quality.
Save the decision and its reasons.
Use the internal complaint route if the decision stands.
Consider a certified out-of-court dispute body.

What to keep

Screenshots with dates.
The ad account ID and portfolio ID.
Invoices showing your spend.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Does this apply outside the EU?

These routes are for users in the EU. The UK has separate rules.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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