Statement of reasons for an ad account decision

A statement of reasons is the explanation Meta must give EU users for many moderation decisions under the Digital Services Act. It should name the policy, whether automation was used and what you can do next. Read it closely, because it tells you which rule to address in your appeal.

By the Ad Account Unban team · Published 29 October 2026 · Last updated 29 October 2026

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What it usually includes

The rule or policy applied.
The facts relied on.
Whether automated means were used.
The ways you can contest the decision.

How to use it

Quote the policy named in the statement in your review request.
Address only that policy.
Attach evidence that speaks to it.
Note the date for your log.

If you cannot find one

Look in Account Quality, Support Inbox and your email. Ask Meta support where to find it.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do I get one outside the EU?

The DSA obligation covers EU users. Others may see a shorter notice.

Is it public?

Meta submits statements of reasons to an EU database without personal data.

Can I appeal it?

You appeal the decision, using the routes the statement lists.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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