Appeal a disabled ad account from Germany or Austria

From Germany or Austria, the appeal route is the same review request in Account Quality, and the interface can be in German. Write the request in German or English, keep it short and factual, and verify the business with your Handelsregister or Gewerbe details. EU dispute routes apply after Meta's own review.

By the Ad Account Unban team · Published 29 October 2026 · Last updated 29 October 2026

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Steps

Open Account Quality and choose the disabled ad account.
Request a review and write two or three factual lines.
Verify the business with matching register details.
Save the statement of reasons.
Use EU dispute routes only after Meta's review.

Wording

Name the business, what you sell, and what you checked. Do not argue or repeat the policy text back.

Impressum

A clear Impressum on the landing page matches local rules and helps reviewers see a real business.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Should I write in German?

Either language works. Pick the one you write clearly in.

Is the NetzDG relevant?

The DSA now sets the main EU rules for platforms.

Can I call Meta Germany?

There is no public support line. Use Business Support Home.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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