Meta decides. Clear proof of the hack gives them facts to review.

Does a police report help?

It is official proof of the incident.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

My appeal was rejected, but the account was hacked

If the flagged ads came from someone who broke in, the first appeal may not have shown that. Collect proof of the break-in, such as security emails, unknown logins and bank disputes, and contact Meta support with it. Ask whether the decision can be looked at again.

By the Ad Account Unban team · Published 30 October 2026 · Last updated 30 October 2026

Do this now

Find Meta's security emails about password, email or admin changes.
Screenshot login activity from places you have never been.
Get your bank's confirmation of disputed charges.
Make a police or cybercrime report if you lost money.
Contact Meta support from Business Help Center with all of it.

What to write

"Ad account [ID] was disabled after someone accessed it without permission on [date]. The appeal was rejected. Attached: security emails, login records and our bank's dispute confirmation."

Deadlines

Bank dispute windows vary. Call your bank now.

What to avoid

Paying recovery services.
Sending the same message many times.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.