How do I appeal an ad account disabled for unacceptable business practices?

This reason points at the business behind the ads, not one ad. Meta looks for signs of scams or misleading offers. Show the business is real: a working website with contact details, clear prices, returns and delivery policies, and a registered business name.

By the Ad Account Unban team · Published 30 October 2026 · Last updated 30 October 2026

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Do this now

Check your site shows business name, address, email and policies.
Remove fake countdowns, false discounts and invented reviews.
Make sure products in ads match what you ship.
Request a review.

What to write

"[Business] is registered as [legal name]. Our site [URL] lists contact details, delivery times and our returns policy. We removed [claim] from our ads."

Deadlines

Follow any date on the notice.

What to avoid

New accounts.
Hiding the real seller name.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

What usually triggers it?

Customer complaints, misleading offers or a site that hides who is selling.

What proof helps?

Business registration and a site with full contact details.

Who makes the final decision?

Meta does. No outside service can decide for Meta.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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