Common reasons
- You were an admin on a Page or business portfolio that was restricted.
- Someone added you to a business portfolio you do not know.
- The profile was logged into from an unknown device or was hacked.
- An old boosted post from years ago broke an ad rule.
Steps
- Open Account Quality and select your profile.
- Read the reason Meta shows, such as inauthentic behaviour.
- In Accounts Center, check where you are logged in, change the password and turn on two-factor with an app.
- Leave any business portfolio you do not recognise.
- Request a review on the profile and keep the confirmation.
Why it matters even if you do not advertise
Advertisers report that a profile restricted from advertising can get in the way of setting up Business Suite for a Page, being added to someone else's ad account, or boosting a post. That is a reason to clear it even if you never plan to buy ads.
Official sources
- Request a review if you are restricted from advertising (Meta Business Help Center)
- About advertising restrictions (Meta Business Help Center)
- Meta Advertising Standards
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.