Appeal a disabled ad account over an identity mismatch

If the notice points to identity or business details, appeal with documents that agree with one another: the same name, address and dates on the ID, the portfolio and the payment method. Fix mismatches before you file.

By the Ad Account Unban team · Published 29 October 2026 · Last updated 29 October 2026

Want help with this? Message us on WhatsApp

What to line up

Item	Should match
Government ID	Name of the admin
Business portfolio	Legal or trading name
Payment method	Account holder name
Website footer	Business name and address

Steps

Correct anything you can change.
Collect clear documents.
Appeal and list which details you updated.
Do not send documents through email or chat.

Remember

Meta decides what proof is enough. Send what the form asks for, not everything you own.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is a business registration needed?

If the form asks for it. Not every account needs one.

Can a friend verify for me?

No. Verification belongs to the person or business named.

What if the ID is expired?

Use a valid one.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us