Ad rejected because the landing page lacks contact or policy pages

A landing page with no business name, contact details or terms can look untrustworthy and lead to rejections. Add the basics before you spend more.

By the Ad Account Unban team · Published 29 October 2026 · Last updated 29 October 2026

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Add

Business name and address.
Email or phone.
Terms, privacy and returns pages.

Check

Links in the footer work.
Pages load on mobile.
No redirects to a different brand.

Then

Resubmit the ad and say what you added.

Official sources

Meta Advertising Standards

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is a free site builder fine?

Yes if the pages are complete.

Do I need a returns page?

For selling products, yes.

Does a slow page matter?

It can hurt delivery, not policy.

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Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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