Ad account created through an agency is restricted

An ad account made by an agency can inherit its history. If it is restricted, ask the agency for the notice, check who the admins are and keep your own admin access. Protect your business by owning the portfolio.

By the Ad Account Unban team · Published 29 October 2026 · Last updated 29 October 2026

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Check

Who owns the portfolio.
Who the admins are.
Which payment method is attached.

Fix

Move to a portfolio you own where Meta allows, and give agencies partner access.

Document

Keep a copy of the notice and the agency’s answers.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ad Account Unban is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I see the history?

Admins can see statuses.

What if the agency disappears?

Ownership matters. Check your admin role.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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